General Practice Patient Information

Appointments

Appointments are offered with all General Practitioners and Allied Health.

Ensure every patient and family member requiring medical attention is booked for their consultation.

Appointments are given priority.

Walks in will be accommodated.

Online appointments are offered to existing patients. New patients may call to book at the reception.
Long appointments and Non-Medicare appointments are to be booked with reception.

Non Attendance

Non –attendance and less than 24 hours notice may attract a fee.

Call reception for advice.

Non-attendance on online booking for 2 visits, will have you suspended for online booking for 6 months.

Fees

The General Practitioners at the practice bulk bill all eligible patients with a valid Medicare card.

If you are unable to produce a valid Medicare card at private fee will be charged.

Certain Consultations cannot be billed under Medicare, such as:

  • Workers Compensation
  • CTP (Compulsory Third Party)
  • Travel Vaccine Consults
  • Injury Management
  • Pre Employment Medical
  • Aviation Medical
  • Rail Medical
  • Commercial Drivers License Medical
  • Travel vaccinations
  • Q fever testing and vaccination

For a general guide to our practice fee, please call our friendly receptionist.

Results, Prescription and Specialist or Allied Health referrals

General Practitioner generally will not disclose your results over phone.

This also is applicable when reviewing medication scripts and specialist referral.

Specialist referrals cannot be backdated. Please ensure your have a current valid referral prior to your consultation with your specialist.

To ensure you have been adequately investigated and managed, you need to consult your doctor to ensure your health concerns have been discussed with you and you have been provided the best possible health care.

Medical Certificates

A consultation with your GP is required to issue a Medical Certificate. This is a legal document and cannot be issued retrospectively.

Medical Records and Privacy

All Medical records are strictly confidential and the content cannot be disclosed to anyone without your consent or where justified by law.

Our centre complies with the Federal Privacy Act 2001, ensuring a high level of confidentiality is maintained in collection, storage, use and disclosure of your health information.

Recall and Reminders

Recalls and reminders are organised by the practice to maintain continuity of your health care and to ensure you receive the best medical management.

The recalls may be in a form of notification, such as SMS, phone call or a letter.

We may need to contact you for result notification, to ensure you have been appropriately medically managed.

Recall and Reminders can be booked for Appointments, Immunisations, Pap smears, Health Checks including Diabetes and Asthma Management Plans.

Contact with your Doctor

You may leave a brief message at the reception and you doctor will respond accordingly. You need to liaise with your family doctor if you are able to leave messages. You may have to seek consultation with your doctor if the matter is confidential.

Interpreter Services

Our doctors have an access to telephone interpreter service. This needs to be booked in advance and therefore advise the reception when booking your appointment.

Research

The practice encourages medical research and may liaise with Research Institutions. The clinical notes may be used however no means of patient identification is used.

Feedback and Complaints

The practice endeavours to improve and provide best possible care for your health needs.

If you have suggestions or complaints, you are invited to speak to the Practice Manager.

If you wish to pursue further then you may contact Health Care Complaints Commission on 1800043159.

Home Visits

This is offered to existing patients as per Doctors Discretion for chronic or palliative medical management

After Hours

This is provided by after hours deputising service.

Disruptive Behaviour

Verbal or physical abusive behaviour to any team member will not be tolerated.
Police may be contacted if a team member feels threatened.